At Tons Clothing, we want you to be completely satisfied with your purchase. If you're not happy with your order for any reason, we're here to help! Please review our return policy below:
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Returns must be initiated within 2 days of receiving your order.
To initiate a return, please contact our customer support team at sales@tonsclothing.com with your order number and details of the item you wish to return. Once your return request is approved, we will provide you with further instructions on how to return the item.
Upon receiving and inspecting your return, we will process your refund within 2 business days. Refunds will be issued to the original payment method used for the purchase, unless otherwise requested. Please note that shipping charges are non-refundable.
If you would like to exchange your item for a different size, color, or style, please contact us to arrange for an exchange. Exchanges are subject to availability and may incur additional shipping costs.
Customers are responsible for covering return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
If you have any questions about our return policy or need assistance with a return, please don't hesitate to contact our customer support team at sales@tonsclothing.com or +94 71 135 85 57. We're here to help you every step of the way!